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NEW Petzl NAO® RL
Warranties Hotline: (02) 9966 9075 Support, Self Help, Warranty or Repair
Please pick from the self help options below or click the CREATE A SUPPORT REQUEST for assistance.
FAQ's & Forms
Support Videos Downloadable Certificates of Conformance
Product Technologies Alerts, Notices, Recalls Grey Imports Information
If you have a fault with your ZOLEO, an activation issue or billing enquiry please contact ZOLEO directly. Use the button below to visit their support page for Australia and New Zealand rather than lodging a Support Ticket with us. You can also call 1300 997 859 weekdays between 6am and midnight.
GO TO ZOLEO SUPPORTDue to the number of concurrent active Safety Alerts and the volume of product affected, we are experiencing delays in processing all support requests, including warranty, repairs and spare parts. Delays can be between 2 and 4 weeks at present. We apologise for any inconvenience.
As of 1/4/2025 we have updated our Support form. End Users/Consumers and Retail Stores can use the same Support Form, you will be asked different questions based on your customer type. If you have a Spare Parts or Stove Service enquiry, please use this form as well.
Note: Retail Stores should ONLY complete the Dealer/Retailer Support Request form for ALL store Requests.
