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FAQ's (by brand)

BlueWater Ropes

What colours are BlueWater Cords available in?

BlueWater Cords will come in a combination or mix of these colours, and sometimes in solid colours. Black is always available as a solid colour. When ordering please include these colour preferences in the box provided on this site. All cords are manufactured in Australia by BlueWater Ropes Australia.

PDF icon   Download PDF Cord Colour Chart


BlueWater Cords Colour Swatch- 2021

BlueWater Cords for Oceania are manufactured in Australia, so the available colours may vary from the USA.


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What colours are BlueWater Static Ropes available in?

BlueWater Static Ropes sold in Oceania are manufactured in BlueWater Ropes own facility in Australia to AS/NZ 4488. The colours available here will vary from the USA, in particular as some colours are indicative of uses or models in Australia. Available colours are detailed on the guide below.


PDF icon  Download the Static Rope colour guide.

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How can I tell when my BlueWater rope was manufactured?

For Static and Semi-Static BlueWater Ropes sold in Oceania, they will predominantly be made in Australia, and as such carry the internal batch markers for Australia. Prior to May 2014, two marker colours were used.  From May 2014 onward, three marker colours have been used, to permit the manufactured date to be placed within a three month period.

The following list will show you the internal colour markers so that you can identify the age of your rope. To see a visual colour chart click here.

Ropes made in the USA will not be identifiable from this list. 

Download BlueWater Australia Batch Colour Markers

Download BlueWater Australia Cord Colour Chart

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BUFF® Safety

BUFF® WARRANTY Policy

BUFF® Safety manufacturers warranty:

We believe in high-quality products. Based on that, all BUFF® products are covered by the legal guarantee as specified in the Spanish legislation. 

Defects or imperfections due to incorrect use or handling of the material or the wear and tear caused by normal use of said item are not covered by this guarantee.

Likewise, losses in the functionality of the articles, due to the limitations of their design, are also excluded from the coverage of this guarantee. 

To request a return (purchased on buff.com), you must fill out the return form that you will find in the following link . Once you have the return form duly completed, you must attach it with the product to be returned and send it to our offices. For help with returns to Spain, you can contact us at help@buff.com - all products purchased on buff.com (no matter what region) will be returned to Spain.

In any case, in order to make a return for items purchased online, you must meet the following conditions:

  • The purchased product must not be used.
  • The purchased product must be returned with its original packaging, whenever reasonably possible. If you no longer have the original packaging, you must replace it with one of similar size and capacity.
  • The purchased product must be sent by certified mail so that it reaches the following address within thirty (30) days from the date the order was received. 

Att: Customer Care

Original Buff, SAC / França, 1608700 - Igualada  (Barcelona)Spain

The cost of shipping to ORIGINAL BUFF® must always be paid by the customer. ORIGINAL BUFF® will not accept postage due in any case. It is only possible to process returns of products purchased in the online store of the ORIGINAL BUFF® website.

Items purchased from authorised BUFF® Dealers in Australia, should be returned to the retail store for inspection by the local distributor.

Note: ORIGINAL BUFF® aims to show the colors of its products as close to reality as possible. However, the color of the multifunctional tubulars and technical clothing may be subject to variations depending on the lights and quality of the photography, your computer monitor or other factors beyond our control. If you have any questions about the color of any of our models, contact us.

The law applicable to the contract and to these conditions will be Spanish law.

Effective 1 May 2023 Spelean Pty Ltd is only the distributor for BUFF® Safety Products in Australia. For all warranty and support enquiries regarding BUFF® Lifestyle and Recreational products, please contact ORIGINAL BUFF® in Spain.

Local Distributor processes may also need to occur subject to each countries regulations and laws.   

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BUFF® Size Guide

click here to view BUFF® Safety products - size chart


click here to download PDF Buff Safety Size Chart

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Fox40

Fox40 WARRANTY Policy

Fox40 manufacturers warranty:

The manufacturer warrants its products to be free from defects in material and workmanship for a period of one (1) year from the date of purchase. During the warranty period, any such defects will be repaired or replaced.

This warranty does not cover defects resulting from modification, alteration and misuse, exposure to corrosive conditions or improper installation or maintenance.

All implied warranties, including, but not limited to, warranties of fitness for purpose and merchantability, are limited to the time period as stated above. In no event shall the manufacturer or Fox 40 be liable for incidental or consequential damages.

The manufacturer neither assumes nor authorises any representative or other person to assume for it any obligation or liability other than as expressly set forth herein. This warranty gives you specific legal rights, and you may also have other rights, which vary from province to province or state to state.

Local Distributor processes may also need to occur subject to each countries regulations and laws.  

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GSI Outdoors

GSI Outdoors WARRANTY Policy

GSI Outdoors (and Indoor Outdoor Gifts) manufacturer's warranty:


GSI Outdoors products are covered by a Lifetime Warranty against material and workmanship defects. Products found to be defective will be supplied with replacement parts if possible or altogether replaced at our discretion. GSI Outdoors reserves the right to make the determination as to the use of this policy. 

GSI Outdoors designs, manufactures our products to last for years if not generations. We assess each materials to determine the optimum application for the product in terms of performance, longevity and usability. We offer a robust parts replacement program so that the life of a product can be extended whenever possible.


Local Distributor processes may also need to occur subject to each countries regulations and laws.   

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HydraCell

Hydracell Warranty

Spelean is no longer a distributor of Hydracell products, all warranty and support queries should be directed to Hydracell Australia. Their contact details are:

Hydra Light International Ltd

Level 2, 11-19 Bank Place Melbourne,

VIC 3000, Australia

Tel: 1800 423 557

Email: customersupport@hydracellpower.com

Website: https://hydracellpower.com/

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Maillon Rapide

Péguet Maillon Rapide Owners Manual

PDF icon  Download the Péguet Maillon Rapide Owners Manual - This shows how to read the year of manufacture and unique identifiers.

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MSR

MSR Tents - Owners Manual (please read before putting up your tent)

Please read this manual in full before putting up your tent for the first time. It explains the correct way to erect your tent, and also how to care for it to prevent tears, broken poles, mould and hydrolysis.

Download the PDF Owners Manual (For Oceania Region) 

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MSR WARRANTY Policy

MSR's (Cascade Designs) manufacturers warranty:

This 3-year Limited Warranty is provided to you by Cascade Designs, Inc., a company doing business as Mountain Safety Research (“MSR”).

So long as you are the original purchaser, and you use your MSR product for the use it was intended (for example, using snowshoes as snow flotation devices, and not as water skis; stoves for boiling water outside, and not for roasting marshmallows), and you treat your products with care and maintain them properly, we warrant your product to be free from defects in materials and workmanship for three years.

This warranty does not cover wear and tear to your product. Common examples of wear and tear include: faded colors, abrasions, scuffing/scratches, degradation of materials caused by UV exposure or use, and corrosion, etc. Additionally, this warranty does not cover products that have been altered in any way, improperly maintained, or misused, abused, or neglected.


For three years following your purchase of an MSR product from an authorised MSR retailer, original product parts we determine are defective in materials or workmanship (so long as the defect was not caused by damage while in your possession, or unreasonable use, or failure to provide reasonable and necessary maintenance), we will repair or replace at our expense. In instances where your warranty-eligible MSR product requires service, but we no longer manufacture the product, or feel that it cannot be repaired, we may offer to replace your product with one of comparable value and function.

If you are inside the U.S. or Canada, you may click here to create an RA# online. Send in the item(s) to Cascade Designs, Inc. with the RA#, your name and return address marked on the outside of the package. You are responsible for all costs associated with returning your product to us; however, if we determine that the problem you’re experiencing is covered under warranty, upon fixing or replacing your product, we will return the product to you free of charge.

If we determine that the problem you are experiencing is not covered under warranty, we will, if possible, repair your product for a reasonable charge that includes return shipping and handling.

Many of our international distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travellers. Some may charge a service fee on products imported from non-local sellers; please contact the distributor for details.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. Platypus’S MAXIMUM LIABILITY IS LIMITED TO INCIDENTAL DAMAGES NOT TO EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. Platypus DISCLAIMS AND EXCLUDES ANY LIABILITY FOR ANY CONSEQUENTIAL OR OTHER DAMAGES RESULTING FROM ANY REASON WHATSOEVER. THIS EXCLUSION AND LIMITATION APPLIES TO ALL LEGAL THEORIES UNDER WHICH DAMAGES MAY BE SOUGHT, AND WILL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. EXCLUDING THE LIMITED WARRANTY PROVIDED ABOVE, Platypus AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESSED OR IMPLIED; AND NO WARRANTIES WHICH EXTEND BEYOND ANY MANUFACTURER SUPPLIED DESCRIPTION ACCOMPANYING THE PRODUCT. THE REMEDIES ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AGAINST Platypus AND ITS AFFILIATES, REGARDLESS OF LEGAL THEORY. SHOULD A COURT FIND THIS LIMITED WARRANTY BREACHED, Platypus’S ONLY OBLIGATION WILL BE, AT ITS OPTION, TO EITHER REPAIR OR REPLACE PRODUCT. SHOULD A COURT FIND THIS LIMITED WARRANTY TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, Platypus WILL REFUND TO YOU THE PRODUCT’S ORIGINAL PURCHASE PRICE.

Local Distributor processes may also need to occur subject to each countries regulations and laws.  

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MSR Tent Care 101

Some useful care instructions on using your lightweight MSR Tent and how to seam seal it before first use. In Australian conditions where it can be quite wet, we recommend seam sealing your tent post-purchase and before first use.


PDF Icon   Download MSR Tent Care 101

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What does the MSR Limited Warranty NOT cover?

This warranty does not cover wear and tear to your product.  Common examples of wear and tear include: faded colors, abrasions, scuffing/scratches, degradation of materials caused by UV exposure or use, and corrosion, etc.  Additionally, this warranty does not cover products that have been altered in any way, improperly maintained, or misused, abused or neglected.

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Is there a Material Safety Data Sheet (MSDS) for MSR Iso Fuel

If you are travelling with your MSR IsoPRo fuel and stove or potentially using it in a work environment, you may require an Material Safety Data Sheet. MSDS are available for any product that may require special treatment to be handled or shipped safely.


Download the MSR IsoPRO MSDS
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What is Xtreme™ Shield

Have you ever experienced this? You pull your tent from the closet, start to unfold it and it’s… sticky, kind of gummy, maybe the seams are flaking off. Your tent’s not that old. So, what happened?

Science happened!

Over time, moisture, heat and humidity have been chemically breaking down your tent’s waterproof coating and seam tape—both as you’ve been using it and storing it—leaving you with a defeated tent. This natural process, called hydrolysis, happens much more quickly on today’s lightweight tents, and particularly in humid conditions like Australia and South East Asia.—an issue that’s been frustrating the tent industry for more than a decade.

To fix this issue with MSR Tents, MSR has developed Xtreme™ Shield System—a two part solution that maximises the life of your tent’s waterproof coating and keeps those seams intact.

Xtreme Shield

Revolutionary Xtreme Shield waterproof coating

We began by looking at industries that require ultra-durable waterproof coatings to protect their products from the elements. Taking cues from their coating formulas, we developed a coating that’s revolutionary for the tent industry. We’re calling it Xtreme Shield.

 

How is it different? The magic is at the molecular level. Xtreme Shield’s polyurethane features a molecular chain that’s formulated specifically to hold up against heat and humidity. Therefore, it resists the premature degradation that traditional tent polyurethane coatings experience.

 

For you, this means a tent that lasts much longer, with a quality that’s maintained over time. In fact, this waterproof coating is 3 times more durable than standard coatings, giving you reliable weather protection season in and season out.

 

To address the seam tape flaking issue, we use a precision-stitched, factory-sealed seam that’s not only more durable than a taped seam, but can be maintained over time if need-be to ensure it provides watertight protection over the life of your tent.

 

What makes the construction so durable? For starters, we use a lap-felled seam, which is extremely strong. Secondly, our meticulous stitching creates a tiny, precise hole. Finally, we go back to a tried-and-true poly-cotton thread blend that swells when wet, a thread proven in the rugged tents of the past. As an extra measure of defense, we add a seam sealing step at the factory, which ensures the tent is rock-solid and reliably watertight out of the bag regardless of the environment you plan to use it in.

 

While taped seams degrade and peel off over time, ruining your tent, our stitched seams can be cared for over the long-term. As your tent ages, adding sealant to any areas affected by wear will keep your seams performing well for years to come.

precision stitched seams

Such quality construction demands the careful craftsmanship that we’ve always built into MSR products and we’re proud to once again offer the level of long-term performance you expect from MSR.

 

Please note that after considerable testing in the Southern Hemisphere, Spelean also recommend that if you are using your tent in areas of high humditiy and rain, such as Tasmania, Victoria etc, we suggest you also seam seal any Xtreme™ Shield tent fly for added protection in those climates.

Read more on MSR's Blog...

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Which snowshoe replacement straps do I need?

All pre-2010 MSR Snowshoes, including Denali Snowshoes, use MSR Classic Snowshoe Straps. Replacement straps kits are available for purchase from Australian retailers. The 12-inch straps are for the front of your bindings, and the 18-inch straps are for the heel. Please follow the link below for more information on each product and part numbers to give to retailers.

18"/46cm Straps  and 12"/30cm Straps  link

or buy them from a retailer that carries spare parts like OutdooreStore.com.au

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Is the current MiniWorks Ceramic Element interchangable with the Marathon 205/Marathon EX Ceramic Element?

MSR longer manufactures the Marathon 205/Marathon EX Ceramic Element. The Marathon 205 Ceramic Element was our first ceramic element from 1996, which came with the first generation WaterWorks and MiniWorks micro filters. It went out of production in 2002. The Marathon 205 was replaced with the Marathon EX Ceramic Element in 2003 when we started offering expedition grade water filters and offered 25% faster filter rates compared to pre-2003 models. The Marathon EX Ceramic element was discontinued in 2008 and replaced with the current MiniWorks/WaterWorks Ceramic Element.

The current MiniWorks/WaterWorks Ceramic Element is interchangeable with both the Marathon 205 Ceramic Element and the Marathon EX Ceramic Element. Replacement cartridges can be purchased on our website and most major outdoor gear retailers. The cartridge includes all the necessary O-rings required to operate the micro filter.

The Filter Element is available in Australia from MSR retailers. See the link below for more information, or part numbers to give retailers

MSR Mini/WaterWorks Filter Element link

or purchase them from a spare parts stockist like OutdooreStore.com.au

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Is the mesh portion of my MSR tent treated with a factory applied DWR?

MSR treat the mesh portion of our tents with a factory applied DWR to keep the mesh from becoming saturated with water.

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If I own a TrailShot filter, can I purchase the dirty water bag and adapter to create my own Trail Base gravity system?

Your TrailShot filter is not compatible with the gravity components of the Trail Base Water Filter Kit. That is why we don’t sell those gravity components separately. While the TrailShot filter and the small filter in the Trail Base Kit look similar, they are indeed different—particularly their spouts and prefilters. Therefore, the TrailShot will not integrate with the Trail Base’s gravity components.

MSR are considering making design adjustments that will allow for integration in the future.

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How do I clean my Dromedary or DromLite bag?

If there's an off-taste or odour to your Dromedary or DromLite bag, it may be necessary to clean the bag. In most cases, using warm or hot soapy water should be sufficient, but if the odour or taste is persistent try the following procedure.


For deeper cleaning:

  • Per litre volume of your bag, add ¼ Cup of baking soda to ¾ Cup of water and shake for 30 seconds (e.g., for a 2L bag use ½ Cup of baking soda with 1½ Cup water).
  • Add ¼ Cup lemon juice per litre, close and shake 10 seconds, and vent by loosening cap away from face.
  • Re-seal bag and repeat shaking and venting three times. Expel as much air as possible, cap bag, and soak for 20 minutes.
  • Dump solution and rinse bag three times with hot water.


Caution: When adding lemon juice to baking soda, effervescence occurs and will cause pressure to build in a capped bag.

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What are some of the limitations of activated carbon in water treatment devices?

Activated carbon has long been used in treatment devices because of its adsorptive properties—it attracts many types of molecules to its surface and traps them. Carbon is also highly porous, so a small piece provides lots of surface area.


For these reasons, activated carbon is great for catching many contaminants that are so small—tiny molecules—that they pass through a microfilter. These include tastes, odors, pesticides, herbicides and pharmaceutical byproducts. Carbon can also pull out some heavy metals.


However, it’s important to know that activated carbon has its vulnerabilities. At MSR, we believe carbon is best used as a secondary removal media—another level of protection after you’ve filtered out (or purified water of) microbes. This is because:


1.) When the water’s contamination level is high, the surface area fills up quickly;

2.) If the water’s flow rate is too fast, carbon is less likely to catch all the contaminants;

3.) Adsorptive filters, like carbon, don’t indicate when their surface is full—you have no way of knowing when it’s no longer doing its job.


Therefore, treatment devices that rely solely on adsorption to remove the microbes run the risk of letting some of those immediate threats through to you.


For these reasons, MSR products don’t rely on adsorption/carbon to remove the microbes. The MSR MiniWorks, for example, uses a ceramic element to filter out the bacteria, protozoa and sediment, and then activated carbon to reduce tastes, odors and chemicals.


Activated carbon can make water more enjoyable to drink and adds an extra level of safety, but it’s still important to research where you’re going, and the types of filters and purifiers ideal for those environments. A quick call to the ranger station can inform you of any particular local risks. Unfortunately, not even activated carbon will remove everything. But in most wilderness regions, a high-quality filter or purifier can get you out and back—with nothing more than stories of great adventure to share.

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What are the weights of the individual components of Titan 2 Pot set?

Here's a breakdown of the weight of all the individual components of the Titan 2 Pot Set:


LiteLifter: 28.5 grams

Titanium lid: 55.5 grams

Titanium 1 pot: 79 grams

Titanium 1.5 L pot: 110 grams


Total weight:273 grams

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Which side of an MSR Tent footprint faces up?

Footprints usually have a shiny (coated) side and dull (uncoated) side. You should place the dull side on the ground (shiny side facing up) in order to minimize abrasion on the coating.

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How do I recycle my MSR Isopro Fuel Canister?

 MSR we get this question all the time: How do you recycle fuel canisters?

Isobutane canisters are made of painted steel and plastic valves. Technically they can be recycled as mixed metal. Unfortunately, the process is more complicated than just throwing your spent canister in a bin. Fuel canisters can only be recycled in areas where mixed metal is accepted, and they can only be processed when properly prepared beforehand. Here’s how to make your fuel canister recyclable:

  1. Make sure the canister is totally empty. You should use all the gas for cooking – it’s better to burn the hydrocarbons than release them. Of all the stoves on the market, the Reactor is probably the best at using the last drop of fuel in the can.
  2. If you think there could be some gas left you can purge it by attaching your stove, inverting it, and opening the valve. This will allow any remaining gas to leave the canister. Make sure you’re clear of any potential flame or source of sparks while doing this.
  3. Once you’re sure the canister is empty, you need to puncture it so it meets recycling requirements. You don’t need a special tool to do this – just puncture it with a can opener or a sharp object like a screwdriver or an ice axe. Don’t use a saw because it can create sparks that will ignite remaining fuel. You don’t need to remove the valve to meet mixed metal requirements.
  4. Now, deposit your canister where mixed metals are accepted.

This last step is the tricky part. Very few curbside recycling programs handle mixed metals, and even fewer recognise and recycle fuel canisters. Check your local recycling program before you put them in the bin. You can always drop them off at a metal recycling centre if there’s one in your area, these places almost always handle mixed metals. If you’re not sure what to do, contact your local Council for advice, most have a drop off location/depot for mixed metals and e-waste these days.

Remember, just because the canister is picked up by your curbside program doesn’t mean it will be recycled – many recyclable items are thrown away because they aren’t clearly identified. If you have any doubts, we recommend you deliver your canisters directly to a metal recycling centre or Council refuse/collection point or Resource Recovery Centre. That’s the best way to make sure your canisters are recycled.

Good luck, and happy recycling!

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Why does the Piezo igniter not work with the WindBurner and Reactor Stove Systems?

One of the primary benefits of the WindBurner and Reactor is that they operate on 100% primary air. All air and fuel mixing occurs inside the mixer tube of the stove, allowing the flame to be completely enclosed and protected from wind with the integrated heat exchanger. This construction makes the WindBurner and Reactor’s radiant burner far more wind resistant than a conventional burner.

Stoves with fully enclosed burners that operate on 100% primary air require lean air and fuel mixtures to prevent excessive carbon monoxide production. A stove with a leaner air and fuel mixture requires more energy to light because there is more air in the mixture. Compared to other fire-starters such as matches and strike igniters, the Piezo igniter produces less energy, which is why it cannot be used to ignite the WindBurner or Reactor stove system.

 
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What does "useful life" mean? How long is that?!

"Useful life" means your product's lifetime - not your lifetime; in other words, your product's warranty lasts only until it has reached the point where it is no longer safely useful/functional, a point which varies for each product depending how often a product is used, where it is used, how well it has been cared for and maintained, etc.

The wear and tear all products experience through use will cause them to show age and wear; the more a product is used, the faster the wear and tear will occur, and the faster that product will reach the end of its useful life.

For instance, an MSR tent's lifespan is directly connected to the amount you use it. A tent's biggest enemy is UV radiation (just like your skin). A tent that lives in extreme conditions at high altitude, such as Everest Base Camp, may only last a few months, while a well taken care of tent, used occasionally under normal conditions, can last for many years. A typical MSR Tent useful life is aproximate 125 nights of use/5 years.

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What are some of the differences between a three and four season tent?

At the most basic level, a four-season (or winter) tent is designed to withstand extreme weather, holding up to fierce winds and heavy snow loads. A three-season (or backpacking) tent is designed for lightweight performance and breathability.


Three-season tents are designed primarily to keep your pack light while still offering protection from bugs, wind and rain. Because of this, they’re often built of lighter fabrics and feature more mesh for breathability and airflow.


Because warmth is important, four-season tents greatly reduce or eliminate mesh on the tent body.  The addition of snow flaps around the tent’s perimeter on some models prevents snow and cold air from blowing inside.


Read more on the MSR Blog

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Can my snowshoes develop rust?

Chipped paint, while aesthetically unpleasing, will not interfere with the performance of your snowshoes. Over time, however, the exposed metal may rust. The main parts of your snowshoes that are vulnerable to rusting are the crampons and some rivets, which are made of steel. The rails on your snowshoes are made of aluminum, so they will not rust.
 
To prevent your snowshoes from developing rust, always rinse your snowshoes with water after use and dry with a towel. It is not necessary to paint over the exposed metal. Rinsing and drying your snowshoes is especially important in areas where salt and other de-icing chemicals are applied to snow.

If rust does develop, we recommend using steel wool to remove the rust from your snowshoes.

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Can I use my Windburner Duo/Group/Combo Stove System in inverted canister/liquid feed mode?

WindBurner Stove Systems with the remote-canister design are not intended to work with the canister inverted, in liquid-feed mode. Instead, the WindBurner is designed with a pressure regulator specifically to combat the effects of cold weather and low canister pressure caused by fuel use. This pressure regulator allows the WindBurner to deliver a faster and more consistent cooking experience than a liquid feed stove, down to 32◦ F/0◦ C, while maintaining flame control, which liquid-feed stoves lose. In temperatures below freezing, WindBurner stoves will continue to run at full output regardless of outside temperatures if you place the canister in water. This is because the pressure regulator is tuned to deliver maximum output at as low as 32◦ F/0◦ C. Surrounding the canister with water will keep the stove running at max output in these conditions.

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How frequently should I clean my stove or perform fuel pump maintenance?

Estimate for Cleaning

The frequency with which stove cleaning and fuel pump maintenance are required for your MSR stove will vary greatly depending on the type and quality of the fuel you use, the age of the fuel, how hot you are burning the stove, and other factors.

This chart will help provide a general estimate for when to clean and perform maintenance on your stove.

 
Fuel*Estimate for Stove Cleaning & Pump Maintenance
White Gasevery 40 hours of use
Kerosenehigh quality**: every 20 hours of use
low quality: every 10 hours of use
Dieselhigh quality: every 20 hours of use
low quality: every 10 hours of use
Jet Fuelevery 20 hours of use
Automobile Gasevery 10 hours of use
Mineral Spiritshigh quality: every 30 hours of use
low quality: every 15 hours of use
AV Gasevery 10 hours of use

*Check your stove manual for a list of fuels that are compatible with your MSR stove before attempting to use any of the fuels listed above.

** A good quality fuel should appear clear, bright, without water, sediment or particles. If the fuel looks cloudy or has sediment at the bottom of the container, decant or filter the liquids from the solids. Look for fuel that is low in benzene, sulfur and aromatics as it will leave fewer deposits and emit less carcinogenic fumes.

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What is the difference between seam taping and seam sealing?

Seam tape is a layer of tape made of polyurethane film that is placed by the manufacturer under the seams to block water from entering the seams.  Seam tape has a more difficult time adhering to thinner fabric tents, and can breakdown or flake off over time, particularly with exposure to moisture, heat and humidity.


Seam sealing applies a layer of glue-like sealant across the seams. The sealant seeps into the stitching holes, creating a waterproof barrier. Seam sealants are less susceptible to degradation.


MSR discuss this in more detail in their blog post here

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Why is my rain fly too tight?

MSR tents utilize high-performance nylon fabrics for their exceptional balance of strength and weight. While nylon is the best choice for lightweight tents, it can display subtle property changes with changes in humidity. In winter, when it’s cold and very dry, you may find your tent fabric seems much tighter than in summer, when humidity levels are higher. Nylon also stretches when wet. In our testing we found that nylon tent fabrics stretch at least 3.65% after going from very dry to wet. This is normal, and our tents are designed to accommodate this fluctuation.


If you are having difficulty attaching your rain fly to the top cross pole, try spraying some water on the rain fly, and let it sit for at least 5 minutes. This will allow time for the fabric to stretch so that you can attach it to the cross pole. 

 

Alternatively, if you are pitching the tent with a second person, have your tent mate attach one side of the fly to the cross pole and stabilize that side of the pole. Reach your hand under the rain fly and apply upward pressure to the cross pole so that it bends/arches upward in the middle (the poles are designed to bend this way). This will shorten the distance between the ends of the cross pole allowing you to attach the fly to the opposite side of the cross pole.

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How do I dry out my MSR reservoir after cleaning or disinfecting?

Step 1: Remove Excess Water

First, always attempt to remove any water left in the bladder. Shake out any excess droplets of water, and dry the inside film with a paper towel if possible.


Step 2: Prop Bladder Up

We’ve done extensive testing in our water lab, and the most efficient means of drying your bladder is to leave it pointed up. This allows water to evaporate and easily escape the bladder. Sunshine can also help to speed up the evaporation process, and all of our hydration systems are UV-safe and can be left in the sun to dry.


Step 3: Keep Interior Open

When the sides of your bladder touch each other, it drastically slows down the drying process. The interior will dry much faster if propped open to prevent the sides from touching each other. We suggest using something like a cooking spoon, spatula, or the Slidelock™ closure to prop open the bladder.

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Is it okay to filter tea-coloured water?

This colour of water typically comes from a high concentration of decaying vegetation adjacent to, or in, a water source, resulting in a variety of organic acids. These acids, and the accompanying water conditions, are very hard on ALL types of water filters. Get your water elsewhere if you can.


However, if no alternatives exist, MSR recommend backflushing/cleaning your filter after every use in the field. This will help minimise the impact of these impurities.


Then, when you return home, add 2 drops of unscented household bleach to one litre of water and backflush this solution through the filter. This will help break up organics that might be clogging the filter and prepare your system for long-term storage.


Note: extended use of tea-coloured water can permanently impair Hollow Fiber filter media.

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Can I upgrade my Hubba NX Series tent to the Syclone Poles?

Yes, Hubba NX, HubbaHubba NX, MuthaHubba NX, and PapaHubba NX tents are compatible with Easton Syclone poles.


If you have one of the following SKUs, produced between 2014-2018, contact our Support team and they'll be able to help you out with replacements.  It will cost you about 1/3 the RRP of a new tent.


SKUS:

13067 - HNX Pole Set- Syclone

13069 - HHNX Pole Set- Syclone

13070 - MHNX Pole Set- Syclone

13071 - PHNX Pole Set - Syclone

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I have a 2019 tent, do I need to Seam Seal it? How do I Seam Seal it?

Select 2019 MSR tents were built using MSR's new advanced Xtreme Shield™ waterproof coating, and durable, precision stitched seams. Unlike traditional seam construction which requires seam tape, which is prone to degrading and flaking prematurely on lightweight tents, these seams will last longer and can be maintained over time. MSR developed this construction to provide consumers a much higher quality, longer-lasting tent.

It has come to our attention that in some circumstances, not all rainfly seams are performing to MSR's waterproof standards. 

If you received a notice from MSR or have read about your tent seams needing to be sealed, please read below. If you fit the specifications below, then our Support Team can supply you with the Gear Aid Seam Sealer from MSR.

The tent models potentially affected are:

  • Zoic Series Tents: 1, 2, and 3-person
  • Hubba Series Tents: Hubba NX, Hubba Hubba NX, Mutha Hubba NX, & Papa Hubba NX
  • FreeLite Series Tents: 1, 2, and 3-person
  • Carbon Reflex Series Tents: 1, 2, and 3-person
  • Hubba Tour Series Tents: 1, 2, and 3-person

Firstly, identify if your 2019 tent requires Seam Sealing. To do this, locate the Lot Tag on your tent, a white label found on the bottom seam of the rainfly near the door.

Find the Lot Tag on the fly near the door 

Tents with a Lot Tag #0818, 0918, 1018, 1118, 1218, 0119, 0219, 0319, 0519, 0619, 0719 will require a seam seal treatment.

lot numbers

Rainflys that have been retro-seam sealed by MSR will have an "S" stamp on the lot label, see image below. If you have an "S" you are good to go,  your tent not only has Xtreme Shield™ waterproof coating but has already been seam sealed as well!

If you've got an S your tent is ok

By using the MSR supplied Seam Sealer you will NOT void you tent's warranty.

Please lodge a Support Ticket with a photo of your tent's Lot Number and our Team will arrange to send you a Seam Sealer Kit.

We've got a Support Video explaining how to go about seam sealing your rainfly. VIEW HERE

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What is hydrolysis? Why is my fly sticky?

Have you ever experienced this? You pull your tent from the closet, start to unfold it and it’s… sticky, kind of gummy, maybe the seams are flaking off. Your tent’s not that old. 

hydrolyis


Something like that ⬆   So, what happened? Science!


Over time, moisture, heat and humidity have been chemically breaking down your tent’s waterproof coating and seam tape—both as you’ve been using it and storing it—leaving you with a defeated tent.

This natural process, called hydrolysis, happens much more quickly on today’s lightweight tents, an issue that’s been frustrating the tent industry for more than a decade. We've also found that more humid environments like Australia and Asia exacerbate the hydrolysis. This is not unique to MSR, but their high peromance lightweight fabrics are susceptible.

If you have experienced this with your MSR tent, please talk to our Support Team or lodge a Support Ticket and see if they can assist, they may be able to supply a replacement at a reasonable price. 

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How do I prevent mildew on my tent?

One of the easiest ways to damage your tent is by not drying it as quickly as possible after it gets wet. Storing a wet tent for as little as 24 hours in warm weather is likely to start the process of mildew formation. Mildew can permanently damage the waterproof coatings by causing them to separate from the fabric, but mild to severe staining is more common. Mildew stains are permanent. They cannot be removed without potential harm to the fabric coatings and are not covered by warranty. Even when your tent appears to be dry after use, it is always best to assure it is completely dry before storing. Hang it outside or pile it loosely in your house for a few days, turning it inside and out to assure it has dried everywhere. Never machine dry your tent as the heat can melt the fabric.

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PackTowl

PackTowl WARRANTY Policy

PackTowl (Cascade Designs) manufacturer's warranty:

At Packtowl, we take pride in engineering the highest-quality outdoor gear available, and we stand behind everything we make. Packtowl gear is built to be exceptionally durable and easily repaired. And we back it up with the best service in the industry, all to keep your gear performing for you—and out of landfills.

This Limited Lifetime Warranty is provided to you by Cascade Designs, Inc., a company doing business as Packtowl. So long as you are the original purchaser, and you use your Packtowl product for the use it was intended (for example, using packs for hydration while on the trail, and not as rock carriers for landscaping efforts), and you treat your products with care and maintain them properly, we warrant your product to be free from defects in materials and workmanship for the useful life of your product.

“Useful life” means your product’s lifetime—not your lifetime; in other words, your product’s warranty lasts only until it has reached the point where it is no longer safely useful/functional, a point which varies for each product depending how often a product is used, where it is used, how well it has been cared for and maintained, etc. The wear and tear all products experience through use will cause them to show age and wear; the more a product is used, the faster wear and tear will occur, and the faster that product will reach the end of its useful life.

Following your purchase of a Packtowl product from an authorized Packtowl retailer, original product parts we determine are defective in materials or workmanship (so long as the defect was not caused by damage while in your possession, or unreasonable use, or failure to provide reasonable and necessary maintenance), we will repair or replace at our expense. In instances where your warranty-eligible Packtowl product requires service, but we no longer manufacture the product, or feel that it cannot be repaired, we may offer to replace your product with one of comparable value and function.

This warranty does not cover wear and tear to your product. Common examples of wear and tear include: faded colors, abrasions, scuffing/scratches, degradation of materials caused by UV exposure or use, and corrosion, etc. Additionally, this warranty does not cover products that have been altered in any way, improperly maintained, or misused, abused, or neglected

If we determine that the problem you are experiencing is not covered under warranty, we will, if possible, repair your product for a reasonable charge that includes return shipping and handling.

Many of our international distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee on products imported from non-local sellers; please contact the distributor for details.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. Packtowl’S MAXIMUM LIABILITY IS LIMITED TO INCIDENTAL DAMAGES NOT TO EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. Packtowl DISCLAIMS AND EXCLUDES ANY LIABILITY FOR ANY CONSEQUENTIAL OR OTHER DAMAGES RESULTING FROM ANY REASON WHATSOEVER. THIS EXCLUSION AND LIMITATION APPLIES TO ALL LEGAL THEORIES UNDER WHICH DAMAGES MAY BE SOUGHT, AND WILL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. EXCLUDING THE LIMITED WARRANTY PROVIDED ABOVE, Packtowl AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESSED OR IMPLIED; AND NO WARRANTIES WHICH EXTEND BEYOND ANY MANUFACTURER SUPPLIED DESCRIPTION ACCOMPANYING THE PRODUCT. THE REMEDIES ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AGAINST Packtowl AND ITS AFFILIATES, REGARDLESS OF LEGAL THEORY. SHOULD A COURT FIND THIS LIMITED WARRANTY BREACHED, Packtowl’S ONLY OBLIGATION WILL BE, AT ITS OPTION, TO EITHER REPAIR OR REPLACE PRODUCT. SHOULD A COURT FIND THIS LIMITED WARRANTY TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, Packtowl WILL REFUND TO YOU THE PRODUCT’S ORIGINAL PURCHASE PRICE.

Local Distributor processes may also need to occur subject to each countries regulations and laws.  

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What does the Packtowl Limited Warranty NOT cover?

This warranty does not cover wear and tear to your product.  Common examples of wear and tear include: faded colors, abrasions, scuffing/scratches, degradation of materials caused by UV exposure or use, and corrosion, etc.  Additionally, this warranty does not cover products that have been altered in any way, improperly maintained, or misused, abused or neglected.

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PackTowl Size Chart

Download PDF Size Chart for PackTowl 2020/21
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Petzl

Petzl Sport Harness Size Chart

Download the Petzl Harness Size Chart guide for 2020/2021 sport harnesses
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Petzl WARRANTY Policy

Petzl's manufacturers warranty:

Petzl products are guaranteed for three years against any defects in materials or manufacture.
To analyse defects in materials and manufacture, contact our local distributor Customer Service Team.

Exclusions from the guarantee:

  • normal wear
  • oxidation
  • leaking batteries in headlamps
  • modifications or alterations
  • poor storage
  • poor maintenance
  • damage due to accident or negligence
  • damage due to use of product for which it is not designed

The Petzl guarantee also does not apply if:

  • the serial number is no longer legible
  • any label has been removed from a harness
  • a helmet has been written on with a marker or covered by stickers
  • the product has been modified or repaired by a third person

If the product is covered by the guarantee, and is repairable, it will be repaired immediately and quickly returned to you. Irreparable products will be replaced.

If the product is not under guarantee, but is repairable, a repair quote will be proposed before repair. You will be sent an invoice for prepayment before repair is commenced. Repair may occur in country of return or in France.

After analysis, Petzl will decide to repair, replace or return the product as is to the address you have provided. For a headlamp, please remove the batteries before sending it.                                                     

Local Distributor processes may also need to occur subject to each countries regulations and laws.              

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Can I put stickers on my Petzl helmet?

One of the most common questions we get… can I put stickers on my helmet?

The short answer is no, unless you know the glue. The easy solution is to get the Petzl approved clear stickers, and then you can either write on them or apply your sticker to that clear one. There are also new options appearing for PRO helmets during 2019, including a helmet cover and a name plate attachment.

Download the Petzl information sheet.

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What does ATEX mean? What are the ATEX Zones? Where can I use my Headlamp?

ATEX (also referred to as HAZLOC) are hazardous areas where there is a risk of explosion due to the atmospheric conditions, this could be related to fumes, dust, heat, confined space or a combination thereof.

Because electrical items and metallic items can cause explosions in these conditions, there are certifications for equipment to prevent these reactions.

Petzl has created the following ATEX guide for their Professional Headlamp range, so that you can decide which is appropriate for your hazardous work environment.


Download the Petzl ATEX Guide
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How do I inspect my Petzl climbing harness

How to inspect your Petzl Sport harness, including identifying serial number and year of manufacture.

  Download Petzl Sport Harness Inspection Guide (English)

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How do I inspect my Petzl Work harness

How to inspect your Petzl PRO/WORK harness, including identifying serial number and year of manufacture.

  Download Petzl Work Harness Inspection Guide (English)

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How do I inspect my Petzl Helmet?

Maintaining and Inspecting equipment is essential, whether you are a climber or someone that works at height. Petzl have created this checklist for inspecting your helmet, be it for sport or work.


Download Petzl Helmet Inspection Guide
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How do I look after my Petzl Headlamp

Care of your PPE equipment is essential, whether you are a climber, runner or use your headlamp at work.

Petzl has created a great guide on how to prolong the life of your headlamp and protect it from daily use hazards.


Download the Petzl Headlamp Care Guide
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Can I add hearing protection to my Petzl Helmet?

While Petzl doesn't make hearing protection, The VERTEX, ALVEO and STRATO  helmets can be easily equipped with it from key hearing protection manufacturers. See the below chart for compatability with leading brands.

Download the Petzl Hearing Protection Guide

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Petzl NAO Firmware Upgrade

As with all modern technology, it is best to keep the operating system up to date. Petzl have just released an updated version of the firmware for the Petzl NAO Headlamp and have recommend that you install it.

This update will:

Preserve the battery in case of accidental operation of the lamp, Improve performance in low temperatures, Correct minor bugs, Automatically recommend future updates of the firmware.

This update will NOT affect the personal settings and profiles already created

The update is a two stage process
First download and install on your computer, the latest version of the "OS by Petzl" software, click here.

Next connect your Petzl NAO lamp to your computer via the USB cable. You will be guided by the application and offered the update to the firmware of your Petzl NAO lamp. The procedure takes only a few minutes.


Download OS by Petzl software

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Can I use a Petzl Shunt for Rope Access or Self Belay

These days most Rope Access Accreditation bodies such as IRATA no longer recommend the use of a Petzl Shunt as a back-up device for Rope Access. Primarily the Shunt was designed for use in caving with two ropes being used in the device at all times. Some Rope Access and Rescue operators started using it with single ropes as a back-up device over time, and this was really contrary to the intent of the device and its design principles.

In 2012 Petzl issued the below statement, and in 2017/18 Petzl removed the Shunt from all Pro Catalogues and introduced a new single rope version [B03B] which is now purely a Sport device and only for backing up rappels/abseils.


Download Petzl's Statement on the SHUNT.
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Caring for Petzl Equipment

Download the Petzl - Tips for Protecting your equipment
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Where is my Petzl Serial Number & what does it mean?

Petzl individual serial numbers are located on each piece of PPE they manufacture. Between 2016/2017 Petzl began changing the Serial Number system in order to improve product manufacturing traceability. This process is ongoing and Technical Notices may not match the serial number system on your product (as at 1/1/2024).

 

The new codification (Code B below) will include the manufacturing batch number, which will give Petzl and users faster and more precise access to all manufacturing data. 

 

The previous systems used were:

up to ~1999:   0506  (Month of manufacture (2 digits) and Year of manufacture (2 digits))

 

1999  - 2009:   99289A (Year (2 digits) Day (3 digits) Inspector (1 letter))

 

2009 - current (Code A): 09365AB1234 (Year (2 digits) Day (3 digits) Inspector (1 or 2 letters) Identifier (4 digits)

 

2016+ (eventually all products will carry this Code B): 13 digits, explained below.

 

Petzl Serial Number evolution

 

Code B - 13 Digit Serial Number Explained:

Year of Manufacture:  last two digits of the Year
Month of Manufacture: A = Jan through L = Dec
Batch Number: next 7 numbers
Incrementation: an individual indentifier - last 3 numbers


This change is being implemented gradually to the PPE starting in late 2016.

Note also that Instructions for Use will gradually include these evolutions. Consequently, until full implementation, you will observe some differences between the explanations of the serial number visible in the Instructions for Use, and the serial number visible on your PPE. (Code A is still partially in use, particulalry on Connectors, in 2024)

The following are guides to assist in finding your serial numbers on specified product types: 

Helmets

Harnesses

Connectors

Ropes

Hardware

Datamatrix is also evolving with this new codification (type B), only the individual serial number will be readable when scanning the Datamatrix from ~2016. See more on datamatrix at this FAQ

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How do i find my Petzl Product Reference Number?

Every Petzl product has a 'Reference Number' in addition to the model name. The Reference Number assists with confirming the generation, size and colour of a product, whether its a harness, headlamp or piece of PPE for working at height.The reference number is what you would typically refer to as a Model Number or Style Number.

To find your Petzl Reference Number, there are several options:

  1. If your product is a current model then the information is available from petzl.com. Go to the relevant product page and click on the Detailed description  tab or scroll down to a table like the one below. Remembering your size and/or colour may impact on which reference number is applicable to your product - highlighted in yellow.

    Petzl website Technical information extract

  2. All Petzl products have an identification label  that will include the model name, size and also the Reference Number. Its location or type will depend on the age of your product and the type of product. We have included some samples below, reference numbers are highlighted in yellow.


  3. Sport Harness Identification Label

    Professional Harness Identification Label

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What is a datamatrix 2D bar code?

scanning

Datamatrix is evolveing, with the introduction of the Type B serial numbers (2016 onwards), only the individual serial number will be readable when scanning the Datamatrix. See below for more details.

                                                                   

You may have also noticed a 2D code printed on each piece of Petzl PPE gear, it looks like a QR code. It’s not exactly a QR code, it’s actually a 2D Rectangular Datamatrix code and it contains the individual serial number of that piece of gear. This can be scanned into a spreadsheet, database or tracking software.

 

The codes can be scanned by a compatible 2D Scanner* or even a phone. Our experimentation has found that the smaller karabiners or those that don’t have a lot of contrast between the colour of the karabiner and the colour of the printing (i.e. greys and silvers) can be a bit tricky for some phones and scanners but it is possible to scan,  we were able to scan them using one or all of these tricks:

 

  •     make sure the karabiner is on a flat surface and the code is level
  •     make sure you have good lighting
  •     if that doesn’t work take a closeup clear photo of the code and then use NeoReader® App (more info below) and select code from the photo gallery.

 

If you use a phone-based inspection App, such as Papertrail, this will save you a heap of time, particularly if you are inspecting so many karabiners!

 

There are several really good FREE phone based scanning apps for 2D codes, we tried and had success with these two:

 

Apple:   NeoReader and i-nigma   Android:    NeoReader and i-nigma   Windows:  NeoReader  and i-nigma

 

You can scan the serial number and then copy/paste to a spreadsheet on your phone, scan straight into an inspection app or send it to someone via text or email.

 

If you are working from a desktop/notebook, then using a 2D Barcode Scanner (USB or Bluetooth) is the way to go. You can scan the serial number straight into a cell on a spreadsheet or a database, saving you time and money without the need for expensive RFID Chips or stickers that other manufacturers charge you for, as the 2D codes are printed on every piece of PPE by Petzl. 

There are several Inspection Tool Apps now available that will utilise this datamatrix, check out tools like

 

Petzl ePPEcentre https://www.petzl.com/brand/s/eppecentre?language=en_US#pricing

 

Papertrail  https://www.papertrail.io/ppe-inspection-management

 

Scannable  https://www.scannable.io/

 

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How do I find my Headlamp manufacture date?

A date stamp with the month and year is stamped on Petzl headlamps.

The date stamp is a small circle that looks like a clock. Inside this circle there is a two-digit number that corresponds to the headlamps' year of manufacture. The dial represents the 12 months of the year, and an arrow points to the month of manufacture.

Click here to view photo sample

Stamp locations:

  • e+LITE series: the date stamp is under the batteries
  • TIKKA series: open the battery case of the headlamp; the date stamp is on the interior of the part connected to the adjustable headband
  • MYO series: lift the adjustable headband where it is in contact with your forehead; the date stamp is engraved under it
  • DUO series: unscrew the grey mount around the headlamp counter-clockwise; the date stamp is between the LED and the halogen bulb
  • ULTRA series: disconnect the headlamp from the headband mount; the date stamp is behind the light body, on the articulated plate
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Can I get a Certificate of Conformance to AS/NZS?

Spelean is able to provide Certificates of Conformance for any product that conforms with a required Australian Standard i.e. there is no Australian Standard for Pulleys so no Certificate of Conformance could be issued for a Pulley.

Please visit https://www.spelean.com.au/pages/certificates-of-conformance to download the relevant document.

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How do i fix the terminals in my Petzl headlamp?

It is not uncommon for the terminals in a headlamp to become depressed and therefore not provide sufficient contact with the battery(s) to provide constant light. This can happen when either normal batteries or a CORE battery is inserted backwards, even momentarily into a battery case.

To resolve this, you simply need to pry/lever the terminal back into place slightly using a small screwdriver. Here is a video on how to do it. https://www.images.spelean.com.au/videos/check_terminal.MOV

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Platypus Hydration

Platypus WARRANTY Policy

Platypus (Cascade Designs) manufacturer's warranty:

At Platypus, we take pride in engineering the highest-quality outdoor gear available, and we stand behind everything we make. Platypus gear is built to be exceptionally durable and easily repaired. And we back it up with the best service in the industry, all to keep your gear performing for you—and out of landfills.

This Limited Lifetime Warranty is provided to you by Cascade Designs, Inc., a company doing business as Platypus. So long as you are the original purchaser, and you use your Platypus product for the use it was intended (for example, using packs for hydration while on the trail, and not as rock carriers for landscaping efforts), and you treat your products with care and maintain them properly, we warrant your product to be free from defects in materials and workmanship for the useful life of your product..

“Useful life” means your product’s lifetime—not your lifetime; in other words, your product’s warranty lasts only until it has reached the point where it is no longer safely useful/functional, a point which varies for each product depending how often a product is used, where it is used, how well it has been cared for and maintained, etc. The wear and tear all products experience through use will cause them to show age and wear; the more a product is used, the faster wear and tear will occur, and the faster that product will reach the end of its useful life.


Following your purchase of a Platypus product from an authorised Platypus retailer, original product parts we determine are defective in materials or workmanship (so long as the defect was not caused by damage while in your possession, or unreasonable use, or failure to provide reasonable and necessary maintenance), we will repair or replace at our expense. In instances where your warranty-eligible Platypus product requires service, but we no longer manufacture the product, or feel that it cannot be repaired, we may offer to replace your product with one of comparable value and function.


This warranty does not cover wear and tear to your product. Common examples of wear and tear include: faded colors, abrasions, scuffing/scratches, degradation of materials caused by UV exposure or use, and corrosion, etc. Additionally, this warranty does not cover products that have been altered in any way, improperly maintained, or misused, abused, or neglected

If we determine that the problem you are experiencing is not covered under warranty, we will, if possible, repair your product for a reasonable charge that includes return shipping and handling.

Many of our international distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee on products imported from non-local sellers; please contact the distributor for details.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. Platypus’S MAXIMUM LIABILITY IS LIMITED TO INCIDENTAL DAMAGES NOT TO EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. Platypus DISCLAIMS AND EXCLUDES ANY LIABILITY FOR ANY CONSEQUENTIAL OR OTHER DAMAGES RESULTING FROM ANY REASON WHATSOEVER. THIS EXCLUSION AND LIMITATION APPLIES TO ALL LEGAL THEORIES UNDER WHICH DAMAGES MAY BE SOUGHT, AND WILL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. EXCLUDING THE LIMITED WARRANTY PROVIDED ABOVE, Platypus AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESSED OR IMPLIED; AND NO WARRANTIES WHICH EXTEND BEYOND ANY MANUFACTURER SUPPLIED DESCRIPTION ACCOMPANYING THE PRODUCT. THE REMEDIES ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AGAINST Platypus AND ITS AFFILIATES, REGARDLESS OF LEGAL THEORY. SHOULD A COURT FIND THIS LIMITED WARRANTY BREACHED, Platypus’S ONLY OBLIGATION WILL BE, AT ITS OPTION, TO EITHER REPAIR OR REPLACE PRODUCT. SHOULD A COURT FIND THIS LIMITED WARRANTY TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, Platypus WILL REFUND TO YOU THE PRODUCT’S ORIGINAL PURCHASE PRICE.

Local Distributor processes may also need to occur subject to each countries regulations and laws.  

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What does the Platy Limited Warranty NOT cover?

This warranty does not cover wear and tear to your product.  Common examples of wear and tear include: faded colors, abrasions, scuffing/scratches, degradation of materials caused by UV exposure or use, and corrosion, etc.  Additionally, this warranty does not cover products that have been altered in any way, improperly maintained, or misused, abused or neglected.

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My bite valve comes off easily. What should I do?

If your bite valve is coming off easily, we recommend re-fitting it by following these steps:


a. Remove the bite valve from the drink tube.

b. Cut a small section off the end of the drink tube.

c. Clean the bite valve and hose with rubbing alcohol.

d. Wet the end of the drinking tube with water or saliva and slide the bite valve back onto the end of the drink tube.

e. Let it all dry (at least overnight).

This should result in an excellent connection between the bite valve and drink tube, and the bite valve should stay in place.

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I'm getting a bad taste when drinking from my reservoir or soft bottle. How can I fix that?

MSR and Platypus reservoirs and Platy Soft bottles are lined with food grade material and contains no BPA or other harmful materials. If there’s an off-taste or smell to water that’s been stored in the reservoir, you can try adding a tablespoon of baking soda to a couple litres of boiling water and pouring this into the bag or bottle. When it’s cool enough to handle, slosh the water around and then let it sit for a few hours or overnight. Pour out the water-baking soda solution and rinse well before using it. A vinegar and water solution or lemon juice and water solution may also work to remove off tastes. Time may also help reduce off tastes and odours.

Many water sources have a fair amount of minerals and or other chemicals (even tap water) which may become more noticeable after a period of storage. We do not recommend storing your reservoirs for long periods of time with water in them. It’s best to let them dry out between uses.

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What is the difference between cleaning and disinfecting for a hydration reservoir?

Cleaning is really to make sure the product is rinsed out and free of any lingering tastes, while disinfecting is an attempt to sterilise your system. The determining factor is what the last liquid in your reservoir was. Disinfecting has more of an application if you’ve used your reservoir in ‘dirty water’ or notice visible signs of bacteria growth in your hydration bladder.

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How often should I clean or disinfect my hydration reservoir?

It’s up to the user and their personal preference. Our engineers rinse and dry their hydration bladders after every use, and this is a simple and effective way to keep your system in shape. Ultimately, it all comes down to your frequency of use and what you’re putting in your bladder (the bag that holds your water).


If you use a drink mix like Nuun or SkratchLabs, you should rinse after every use. These substances can leave a lingering taste and can also allow for bacteria growth. Make sure to always rinse after using these!


If you’ve filled it with water directly from a stream or lake in the wilderness without treating or filtering it, you’ve theoretically exposed your hydration bladder to bacteria. In the backcountry, this can be necessary from time-to-time, so just make sure to disinfect when you get home.

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How do I remove my reservoir hose or bite valve?

To remove the tube or bite valve from the reservoir, soak the end of the reservoir with the tube connection in hot water for 5 to 10 minutes. This should soften the plastic and make it easier to pull the tube or bite valve off. You can use the same technique to reattach the tube or bite valve: soak everything in warm water before pushing the parts back together. Once the plastic cools, it will firm up and seal itself more securely.

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Can I filter directly into the Big Zip LP/Big Zip Evo from a GravityWorks Filtration System?

If you would like to filter water directly into a Big Zip EVO Hydration Reservoir from a GravityWorks Filtration System you have a couple options:

The Push-Pull Cap Adapter will allow you to filter into a bottle with a push-pull style cap such as the Platy Soft Bottle. The white plastic piece in the Push-Pull Cap Adapter can be used to filter directly into a hydration reservoir. This adapter is included in the GravityWorks 2.0L Water Filter Complete Kit, and can be purchased separately if you prefer the GravityWorks 4.0L Water Filter System.

A range of Platypus Spare Parts are available in Australia, click here to find a part and part number to tell a retailer.

or shop online at a spare parts dealer like OutdooreStore.com.au

We also have a support video on using the GravityWorks here

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How do I dry out my Platy hydration reservoir after cleaning or disinfecting?

Step 1: Remove Excess Water

First, always attempt to remove any water left in the bladder. Shake out any excess droplets of water, and dry the inside film with a paper towel if possible.


Step 2: Prop Bladder Up

We’ve done extensive testing in our water lab, and the most efficient means of drying your bladder is to leave it pointed up. This allows water to evaporate and easily escape the bladder. Sunshine can also help to speed up the evaporation process, and all of our hydration systems are UV-safe and can be left in the sun to dry.


Step 3: Keep Interior Open

When the sides of your bladder touch each other, it drastically slows down the drying process. The interior will dry much faster if propped open to prevent the sides from touching each other. We suggest using something like a cooking spoon, spatula, or the Slidelock™ closure to prop open the bladder.

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Why is backflushing so important with the GravityWorks™ filter?

Backflushing regularly maintains optimal performance of the filter cartridge. This is especially true when filtering murky or very silty water. Backflushing rinses out particulate that collects on the outside of the Hollow Fiber filter media. Infrequent backflushing makes it more difficult to restore the filter’s flow rate.


Based on results from our in-house water lab, we recommend backflushing a ¼ liter of water for every 6L filtered; this largely depends on the water clarify/quality. Our lab has found that with frequent backflushing, you can expect better maintenance of flow performance and longer life from your filter cartridge.

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How often should I backflush my GravityWorks filter cartridge?

Depending on the water clarity/quality, backflush a ¼ liter of water for every 6 liters filtered.

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Can I get small replacement parts for my hydration system?

Yes, we stock a range of Playtpus Spare Parts, available through outdoor and camping retailers across Australia.

For a range of parts and part numbers to give retailers, please look here.


or you can shop online at spare part retailers like OutdooreStore.com.au

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My water sloshes around in my reservoir. Can I make it stop?

Absolutely. After filling your reservoir, simply turn it upside down and simultaneously squeeze both the reservoir and the bite valve until all excess air is purged. You can also invert the reservoir and suck out the excess air, if you prefer. Either way—bye, bye sloshing!

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Is there a way to filter water directly into my reservoir without removing it from my pack?

Yes. Simply remove the bite valve on your hydration system and connect the end of the hose directly to your filtration system’s outflow port.


Platy GravityWorks™ filters are available with direct-to-reservoir and direct-to-bottle adapters for optimum versatility. Connecting a GravityWorks filter to your reservoir creates what is arguably the lightest, most compact and efficient way to get filtered water.

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How do I prevent the water in my hydration system from freezing in cold weather?

To help keep drink tubes and bite valves from freezing up, sip often to maintain flow, then blow any residual water back into the reservoir after you’ve finished drinking. It helps to squeeze the bite valve momentarily to remove any last drops. Using the Bite Valve & Drink Tube Insulator deters freezing, too.

Also, even if you are using the Bite Valve & Drink Tube Insulator, it still helps to keep as much of the drinking tube covered as possible, such as routing it inside a pack, strap, or jacket. You can also start off the day with warm or hot water in the reservoir, packing any extra clothing layers around it.

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My new bite valve doesn’t seem to be working. How do I get the water to flow?

Does your hydration system have a shutoff valve? If so, it may be closed. Open it by twisting the bite valve 90 degrees (Clockwise closes it, Counter-clockwise opens it).


If that doesn’t work, you may be biting the valve too hard. The Platy HyperFlow Bite Valve is designed so that you don’t need to bite very hard. If you bite too hard the flow will be completely cut off. With your teeth, compress the valve lightly (only 30% to 50%) and water should flow.

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How do I disinfect my Platypus hydration system?

To disinfect your Platypus hydration system, fill it with a solution of unscented household bleach and water, using a concentration of 2-5 drops per liter of water. Close and swirl for 10 seconds. Squeeze the bite valve to flush the hose and valve, being careful to keep the valve opening over the sink. Leave filled overnight. Dump solution and rinse hydration system (including hose and bite valve) three times with hot water, then air dry.

 

Note:for an eco-friendlier option, use a chlorine-free, hydrogen peroxide-based bleach alternative.

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Is it okay to freeze my hydration system with water in it?

Yes. To do this, add water to your reservoir, being careful to not over-fill (fill no more than ¾ full—water expands as it freezes; it can burst your reservoir if you over-fill it). Purge all air and then lay your reservoir flat in the freezer overnight. Remove and enjoy a steady source of cold, refreshing hydration as the water melts!


Also, did you know that you can occasionally skip cleaning your reservoir by storing it in the freezer? It’s as simple as rinsing the whole system with fresh water, then placing it in the freezer until the next use.

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How do I ensure my Water Tank’s Big Zip™ closure is properly sealed?

From one end of the Big Zip™ zippered closure to the other, firmly pinch together both sides of the zipper along its full length. You should feel positive tactile feedback as the zipper connects and seals. Once sealed, invert the Water Tank to test the seal—a properly sealed Water Tank will not open in this test.

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The zipper tracks on my water tank are hard to close. Can I make it easier?

Yes. Periodically adding a little Vaseline to the tracks will keep them supple and easy to close. Wipe away any excess Vaseline. In the field, a little lip balm or water can do the trick. When closing the zipper, make sure to firmly pinch along its full length to properly seal it.

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Can I freeze my Platypus bottle?

Yes. Lay it half-full on its side in freezer with all air purged. Do not over-fill. Water expands as it freezes and this can burst your bottle

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How do I disinfect my Platypus bottle?

To disinfect your Platypus bottle, fill it with a solution of unscented household bleach and water, using a concentration of 2-5 drops per liter of water. Close and swirl for 10 seconds. Leave filled overnight. Dump solution and rinse bottle three times with hot water, then air dry.

For a more planet-friendly alternative, use a chlorine-free, hydrogen peroxide-based bleach alternative like Free and Clear™ available from Seventh Generation®.

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Can I put beverages other than water in my Platypus bottle, reservoir, or storage product?

You can put a variety of beverages in your Platypus bottle, reservoir, or storage product. Just make sure you clean it thoroughly after each use to prevent bacteria from growing in it (including any hydration tubes or bite valves). Carbonated beverages are not recommended.

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How do I dry my Platypus bottle?

Platypus bottles can be dried by blowing a little air into them to inflate, then letting them stand upright and uncapped until the water evaporates.

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Do any of your products contain BPA, BPS, phthalates, or use polycarbonate?

No. All Platypus hydration products are 100% BPA-, BPS- and phthalate-free, and do not use polycarbonate.

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SealLine

SealLine WARRANTY

SealLine (Cascade Designs) manufacturer's warranty:

At SealLine, we take pride in engineering the highest-quality outdoor gear available, and we stand behind everything we make. SealLine gear is built to be exceptionally durable and easily repaired. And we back it up with the best service in the industry, all to keep your gear performing for you—and out of landfills.

This Limited Lifetime Warranty is provided to you by Cascade Designs, Inc., a company doing business as SealLine. So long as you are the original purchaser, and you use your SealLine product for the use it was intended (for example, using packs for hydration while on the trail, and not as rock carriers for landscaping efforts), and you treat your products with care and maintain them properly, we warrant your product to be free from defects in materials and workmanship for the useful life of your product..

“Useful life” means your product’s lifetime—not your lifetime; in other words, your product’s warranty lasts only until it has reached the point where it is no longer safely useful/functional, a point which varies for each product depending how often a product is used, where it is used, how well it has been cared for and maintained, etc. The wear and tear all products experience through use will cause them to show age and wear; the more a product is used, the faster wear and tear will occur, and the faster that product will reach the end of its useful life.


Following your purchase of a SealLine product from an authorised SealLine retailer, original product parts we determine are defective in materials or workmanship (so long as the defect was not caused by damage while in your possession, or unreasonable use, or failure to provide reasonable and necessary maintenance), we will repair or replace at our expense. In instances where your warranty-eligible SealLine product requires service, but we no longer manufacture the product, or feel that it cannot be repaired, we may offer to replace your product with one of comparable value and function.

This warranty does not cover wear and tear to your product. Common examples of wear and tear include: faded colors, abrasions, scuffing/scratches, degradation of materials caused by UV exposure or use, and corrosion, etc. Additionally, this warranty does not cover products that have been altered in any way, improperly maintained, or misused, abused, or neglected

If we determine that the problem you are experiencing is not covered under warranty, we will, if possible, repair your product for a reasonable charge that includes return shipping and handling.

Many of our international distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee on products imported from non-local sellers; please contact the distributor for details.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. Platypus’S MAXIMUM LIABILITY IS LIMITED TO INCIDENTAL DAMAGES NOT TO EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. Platypus DISCLAIMS AND EXCLUDES ANY LIABILITY FOR ANY CONSEQUENTIAL OR OTHER DAMAGES RESULTING FROM ANY REASON WHATSOEVER. THIS EXCLUSION AND LIMITATION APPLIES TO ALL LEGAL THEORIES UNDER WHICH DAMAGES MAY BE SOUGHT, AND WILL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. EXCLUDING THE LIMITED WARRANTY PROVIDED ABOVE, Platypus AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESSED OR IMPLIED; AND NO WARRANTIES WHICH EXTEND BEYOND ANY MANUFACTURER SUPPLIED DESCRIPTION ACCOMPANYING THE PRODUCT. THE REMEDIES ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AGAINST Platypus AND ITS AFFILIATES, REGARDLESS OF LEGAL THEORY. SHOULD A COURT FIND THIS LIMITED WARRANTY BREACHED, Platypus’S ONLY OBLIGATION WILL BE, AT ITS OPTION, TO EITHER REPAIR OR REPLACE PRODUCT. SHOULD A COURT FIND THIS LIMITED WARRANTY TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, Platypus WILL REFUND TO YOU THE PRODUCT’S ORIGINAL PURCHASE PRICE.

Local Distributor processes may also need to occur subject to each countries regulations and laws.  

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What does the SealLine Limited Warranty NOT cover?

This warranty does not cover wear and tear to your product.  Common examples of wear and tear include: faded colors, abrasions, scuffing/scratches, degradation of materials caused by UV exposure or use, and corrosion, etc.  Additionally, this warranty does not cover products that have been altered in any way, improperly maintained, or misused, abused or neglected.

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Storm

Why don't you have different products for different fabrics?

Our formulation has been designed to work on all textiles, this makes your product choice simpler and saves you money in the long run as you can mix garments in the washing machine. Our Washing and Proofing products work on your waterproof, fleece, cotton, softshell fabrics. The finished result can differ depending on the surface of the textile.

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Can I use Storm products on Gore-Tex®

Absolutely yes, Storm products use chemical technologies which replicate those used in the original manufacture of garments which have Gore-Tex®, Sympatex®, eVent® and other membranes.

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Do I need to use more cleaning and proofing product in hard water areas?

The good news is no, unlike other products on the market our products have been developed to be pH neutral, they do not break down or become affected by hard water.

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What is the one wash system?

Rather than having to wash first and then proof after, our unique system that means you can wash and proof in one cycle. Place the Storm Wash in your washing machine just as you would a detergent and the Storm Proof in place of a fabric conditioner. Set your machine off as per garment label instructions. When the cycle has finished all you need to do is dry your garment. Being able to wash and proof in one was cycle saves water, energy, time and our planet.

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How often do I need to reproof my garments?

Over time, dirt and oil mask the water repellency treatment on gear, meaning it starts losing performance and absorbing water. When you get wet you get cold. It’s time to wash and proof your gear

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Do I need to tumble dry my garments to activate the proofing?

For best performance the application of heat in some form is recommended as this activates the bond between the proofer and the garment. Read your garment label instructions, you may be able to tumble dry however ironing through a tea towel or leaving for an extended period in a hot room or on a radiator are suitable alternative to tumble drying.

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Inside out our Outside out? Which is the best way to wash?

Keep the outside of your garment on the outside when washing and proofing. Check the pockets, Close all zips. Also ensure there is ample room within the machine drum, do not over fill the machine with garments, let the water flow fully around the garment, we suggest no more than two adult garments per machine cycle.

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Can I use household detergent to clean my jacket?

Household detergents are designed to wet fabrics, dislodging dirt and soiling. Residues of the detergent remain in the fabric after the wash to give an optically bright, clean appearance. These residues cause the surface water repellency to fail.

If you have already washed your garment with a household detergent all is not lost. Rinse the garment then put it through a treatment cycle using Storm wash and proof in one wash cycle to aid the removal of any detergent residue and also start to replace the surface water repellent. You may need to reproof your garment slightly more frequently than if no household products had been used.

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Can I handwash using Storm products?

If you prefer not to use a washing machine our products are suitable to be used in a bath, use the suggested bottle dose per bath fill (20 litres max), in other words, fill bath to just cover garments with tepid water. Agitate for a few minutes and rinse with clean water, follow by a proof mix if required.

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Therm-a-Rest

Therm-a-Rest WARRANTY Policy

Therm-a-Rest (Cascade Designs) manufacturer's warranty:

Therm-a-Rest takes pride in offering the highest-quality camp products and we stand behind every piece of gear that we make. We offer a Limited Lifetime Warranty on all products, except electronic devices, which have a 2-year Limited Warranty.

Should your Therm-a-Rest product be found defective under this warranty, Cascade Designs, at its (or its local distributors) option, will repair or replace it. Mattresses older than two years from the date of manufacture may be replaced with a cosmetically irregular mattress.

Normal wear, puncture, abrasion, misuse, alteration, abuse (including failure to clean) or taking apart of the product is not covered. If your Therm-a-Rest product has repairable damage or wear not covered by your warranty, Therm-a-Rest (via its local distributor) will complete the repairs for a reasonable fee.

Cascade Designs will not be liable for incidental or consequential damages. Some states do not allow this exclusion or limitation of incidental or consequential damages, so the above limitations may not apply.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THERM-A-REST’S MAXIMUM LIABILITY IS LIMITED TO INCIDENTAL DAMAGES NOT TO EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. THERM-A-REST DISCLAIMS AND EXCLUDES ANY LIABILITY FOR ANY CONSEQUENTIAL OR OTHER DAMAGES RESULTING FROM ANY REASON WHATSOEVER. THIS EXCLUSION AND LIMITATION APPLIES TO ALL LEGAL THEORIES UNDER WHICH DAMAGES MAY BE SOUGHT, AND WILL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. EXCLUDING THE LIMITED WARRANTY PROVIDED ABOVE, THERM-A-REST AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESSED OR IMPLIED; AND NO WARRANTIES WHICH EXTEND BEYOND ANY MANUFACTURER SUPPLIED DESCRIPTION ACCOMPANYING THE PRODUCT. THE REMEDIES ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AGAINST THERM-A-REST AND ITS AFFILIATES, REGARDLESS OF LEGAL THEORY. SHOULD A COURT FIND THIS LIMITED WARRANTY BREACHED, THERM-A-REST’S ONLY OBLIGATION WILL BE, AT ITS OPTION, TO EITHER REPAIR OR REPLACE PRODUCT. SHOULD A COURT FIND THIS LIMITED WARRANTY TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, THERM-A-REST WILL REFUND TO YOU THE PRODUCT’S ORIGINAL PURCHASE PRICE.

Local Distributor processes may also need to occur subject to each countries regulations and laws.  


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What does the Limited Warranty NOT cover?

The Therm-a-Rest warranty does not cover wear and tear to your product.  Common examples of wear and tear include: faded colors, abrasions, scuffing/scratches, degradation of materials caused by UV exposure or use, and corrosion, etc.  Additionally, this warranty does not cover products that have been altered in any way, improperly maintained, or misused, abused or neglected.

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12 Tips for Sleeping Well by Therm-a-Rest

This can be used in store as part of your POS, for School Outdoor Ed programs or its even great for individuals to improve their camp sleep habits.


Download this infographic from Therm-a-Rest

#thermarest


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How to choose your Camp Mattress by Therm-a-Rest

This infographic from Therm-a-Rest is a great addition to your POS in your sleeping mat section.


Download Infographic from Therm-a-Rest

#thermarest
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What is a Sleep System? By Therm-a-Rest

For many years, Therm-a-Rest has been talking sleep systems, not just sleeping mats. This is the combination of your insulation, mattress and other equipment (even clothing) that have been tasked with helping a hiker or camper rest better in any conditions.

This infographic is a great addition to your POS material in your mat/sleeping bag area of your store.Its a full colour poster.



Download Therm-a-Rest Sleep Systems Infographic

#thermarest

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How do I store my mattress?

For our foam self-inflating mattresses, proper storage is essential for future performance. Keeping your mattress flat with the valve open is the way to go. If you have a NeoAir mattress, simply roll it up tight and tuck it away for the winter.



Pro Tip: If you’re struggling to find room to store your full-size, self-inflating mattresses, here are a few suggestions.

- Behind the couch

- Under the bed

- Behind a bookshelf

- In the back of your closet

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What size replacement stuff sack will work with my mattress?

Universal Stuff Sacks

Stuff Sack SizeDiameter x Length (inches)Diameter x Length (metric)ColorFits these mattressesRolling Method
1.5 L3.75" x 9.5"85 x 241 mmOrangeSmall NeoAir mattressesFolded widthwise, then rolled
2 L4.25" x 10"108 x 254 mmOrangeMedium, Regular and Women's NeoAir mattressesFolded widthwise, then rolled
3 L4.75" x 13"121 x 330 mmOrangeLarge and LT NeoAir, XS and Small Prolite mattressesFolded widthwise, then rolled
4 L5.5" x 13.5"140 x 343 mmOrangeWomen's and Regular Prolite, Small Prolite Plus and 40th Anniversary mattressesFolded widthwise, then rolled
5 L6.25" x 13.5"159 x 343 mmOrangeWomen's and Regular Prolite Plus and 40th Anniversary mattresses, Large ProliteFolded widthwise, then rolled
7 L6.5" x 16"165 x 406 mmOrangeRegular and Medium Trail Scout, Large Prolite Plus and 40th Anniversary mattressesFolded widthwise, then rolled
11.5 L6.25" x 23"160 x 584 mmBlueRegular and Medium Trail Lite and Trail Pro, other 1-2" thick, 20" wide mattressesRolled full width
15 L7.5" x 23"191 x 584 mmBlueRegular Luxury Map and Basecamp, other 2-3" thick, 20" wide mattressesRolled full width
26 L9.0" x 28.5"229 x 724 mmBlueLarge Luxury Map, Basecamp, MondoKing, other 25" wide mattressesRolled full width
36 L9.5" x 34"241 x 864 mmBlueXL LuxuryMAP, BaseCamp, MondoKing, other 30" wide mattressesRolled full width


For all other mattresses, use a tape measure to determine the diameter and length of your mattress when it is deflated and rolled up. Match those measurements to the diameter x length column in the above chart. If you find that your mattress is between two sizes, size up.

For a range of Stuff Sacks available in Australia and part numbers to give retailers, check here.

or buy them online from a spare parts retailer like OutdooreStore.com.au

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What is the weight limit for the UltraLite and LuxuryLite Mesh Cot?

The UltraLite Cot has a weight limit of 147 kg in standard set up and 80kg in light set up.


The LuxuryLite Mesh Cot has a weight limit of 159 kgs.

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What do I do if I have a mouldy mattress?

Periodic cleaning is recommended to prevent food, oils or other materials from prematurely degrading your Therm-a-Rest mattress. Add as much air to the mattress as possible; close valve with mattress fully inflated. Wash in a tub, using a soft bristle brush and any mild household degreasing cleaner or detergent. Formula 409® will remove sunscreen or bug repellent. Rinse well. Leave unrolled until dry. Do not store wet.

We Also have a Support Video on mat cleaning, view here

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What type of baffles do your sleeping bags use?

Baffles are chambers that allow down to loft fully in order to trap heat and keep you warmer. There are two main types of construction that can be used with down products: sewn-through and box baffled.


In all of our down sleeping bags, we elect to use boxed baffling in key areas. All of our products are predicated on helping you rest better by using the best performing materials with the highest level of design. That means that even when we aim to build the lightest or most packable or value-packed gear, we know that the first priority is your comfort. Our sleeping bag baffle construction is yet another way that we make sure that you enjoy better night’s at camp.


More details on the Therm-a-Rest Blog

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How do I repair/patch my own mattress?

If you’re at home, our Permanent Home Repair Kit can help you patch a puncture. Depending on the model of mattress, it may require sitting overnight, but since you’re home that shouldn’t cause too many issues.


If you experience a puncture while out camping, hopefully, you’ve brought a Field Repair Kit with you. These kits are included with all of our NeoAir pads and easily slide into the included stuff sack. Though either of our repair kits will work, the Field Repair Kit is designed to provide a speedy, no-cure fix for any mattress.


For detailed information about do-it-yourself mattress repairs please see our Support Videos, here.

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Do Therm-a-Rest mattresses contain latex?

No All Therm-A-Rest mattresses are latex free.

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What is the life expectancy of my mattress?

The lifespan of a mattress is directly connected to the amount you use it. A mattresses' biggest enemies are body oils, bug dope, and suntan lotion. These substances can all contribute to the breakdown of the laminates that bond the external fabrics of your mattress to its internal components. Using a sheet on the mattress and cleaning it regularly (both the sheet and the mat) will help you get the most out of your mattress. A mattress that is used daily and seldom cleaned may only last a few months, while a well taken care of mattress, used occasionally under normal conditions, can last for many years.

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Why does my mattress not maintain its pressure overnight?

We often hear from our customers about perceived leaks, particularly with air mattresses. One thing that is usually not a leak at all is a mattress that seems to have lost pressure during the night. If it’s not flat, but not as full as you inflated it before bed, the problem can often be attributed to the loss of air pressure as your mattress cools. This is particularly true if you inflate your mattress by mouth. The air going in is warm and, as it cools to the ambient temperature, you can lose quite a bit of pressure, requiring you to put a few more breaths into your mattress. This is also the reason we say to partially deflate your mattress before you leave it in your tent for the day. A full mattress can actually burst from the extra pressure if it warms enough in a hot tent all day.

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UCO Gear

UCO Gear WARRANTY Policy

UCO (Industrial Revolution) manufacturer's warranty:

We stand behind our products. Have a problem please let us know. 

All products are fully warranted to the original owner against manufacturer's defects in materials and workmanship for 1 year.

Misuse, damage and normal wear and tear is not covered.

Local Distributor processes may also need to occur subject to each countries regulations and laws.  

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What makes UCO candles special?

UCO has spent countless hours developing our special candles. Wax formula, wick size, and other features were specially engineered to make this the ideal candle for our lanterns. Other candles can "melt down" prematurely due to improper wax formula. Other candles can leave significantly more soot on the heat shield compared with our candles. Be sure to ask for UCO candles at your favorite outdoor retailer. 

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How do i clean excess wax from my candle lantern?

Excess or spilled wax can be removed from the lantern by chipping or scraping it off with a blunt object. This is easier if you first place the part with the wax on it in a freezer for 10-20 minutes until the wax becomes brittle. You can also remove wax by heating until just hot enough to cause melting and blotting with absorbent material.

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here can I get an oil insert for a UCO Candle Lantern?

Unfortunately we've discontinued oil Inserts for our candle lanterns but we're working on a replacment that will use liquid fuel in a candle lantern.

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DOWNLOADS

Material Safety Data Sheets

MSDS for MSR IsoPRO Gas 💥

Download MSR IosPRO Fuel (all 3 cannister sizes) MSDS
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MSDS for Petzl NAO RL 🔋

Download Petzl LITHIUM-ION BATTERY PACK for NAO RL MSDS

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MSDS for Storm CLOTHING WASH (Wash in) 75ml

Download 75ml Clothing Wash MSDS
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MSDS for Storm CLOTHING WASH (Wash in) 300ml

Download 300ml Clothing Wash MSDS
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MSDS for Storm TENT WASH (Spray on)

Download Storm Tent Wash MSDS 
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MSDS for Storm BASE AND MID LAYERS WASH (Wash in)

Download Storm Base Layer Wash MSDS
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MSDS for Storm ECO PROOFER (Wash in) 75ml

Download Storm Eco Proofer 75ml MSDS
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MSDS for Storm ECO PROOFER (Wash in) 300ml - 25lt

Download Storm Eco Proofer 300ml, 1lt and 25lt MSDS
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MSDS for Storm PROOFER (Wash in) 75ml

Download Storm PROOFER 75ml MSDS
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MSDS for Storm PROOFER (Wash in) 300ml - 25lt

Download Storm PROOFER 300ml, 1000ml and 25lt MSDS

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MSDS for Storm CANVAS WATERPROOFER (Brush on) 5lt-25lt

Download Storm CANVAS WATERPROOFER 5lt-25lt MSDS
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