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Petzl have received reports from users experiencing rope slippage while using the ZIGZAG®, ZIGZAG® PLUS and ZILLON. Following these reports, they have identified two defects causing the slippage. Petzl, therefore, ask users to do a manual inspection and a function test of your product to detect any possible slippage. In case your product slips, we are providing details on the Australian after-sales returns service.
Customer returns alerted us to slippage with new or slightly used ZIGZAG / ZIGZAG PLUS / ZILLON products. Following our technical investigations, we were able to identify the causes of the slippage. They related to a variance in our production process, resulting in two types of defects in the release levers on ZIGZAG, ZIGZAG PLUS and ZILLON:
This production variance causes premature wear on the release levers, resulting in slippage that can be observed after a few months of use, or even on new products.
Petzl has advised three actions:
When hanging from the ZIGZAG in double mode, there should be no slippage. Verify that pressure on the release lever allows smooth and controlled sliding of the rope.
If the results of these test are not satisfactory, immediately stop using your product and return your productby contacting using the relevant method above.
If you have any doubt about the results of these tests, contact us by lodging a Support Request. These inspection points are in no way a substitute for a complete PPE inspection of your product following the procedure available on www.petzl.com.
As mentioned this Inspection Request is for the below products with serial numbers in the range 18L 0000000 000 and 21G 0000000 000.
Australian retailers/stores are required to log in to our B2B area and lodge a Product Exchange Request here
Australian end users have two options:
This is a limited time exchange offer, If your product’s serial number is between 18L 0000000 000 and 21G 0000000 000 and slips when tested as requested in our information, you have until December 31, 2022 to return your product.