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PLEASE BE AWARE OF A CURRENT PHISHING EMAIL SCAM PURPORTING TO BE FROM OUR ACCOUNTS TEAM, PROVIDING NEW BANK DETAILS FOR PAYMENTS. OUR BANKING DETAILS HAVE NOT CHANGED! IF YOU CLICK 'REPLY' THE EMAIL ADDRESS WILL NOT BE OUR SPELEAN EMAIL ADDRESS. THANK YOU
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NEW Petzl NAO® RL
Warranties Hotline: (02) 9966 9075 Support, Self Help, Warranty or Repair
Please pick from the self help options below or click the CREATE A SUPPORT REQUEST for assistance.
FAQ's & Forms
Support Videos Downloadable Certificates of Conformance
Product Technologies Alerts, Notices, Recalls Grey Imports Information
As of 1/4/2025 we have updated our Support form. End Users/Consumers and Retail Stores can use the same Support Form, you will be asked different questions based on your customer type. If you have a Spare Parts or Stove Service enquiry, please use this form as well.
Note: Retail Stores should ONLY complete the Dealer/Retailer Support Request form for ALL store Requests.