Australia

New Zealand

If your Tilley Hat is a Lifetime Guarantee Hat (simply look at the woven label inside your Hat) and wears out due to:
• normal wear and tear
• poor workmanship
• faulty material
TILLEY WILL REPAIR OR REPLACE YOUR HAT.

If your Tilley Hat is damaged due to:
• misuse
• improper care
TILLEY WILL NOT REPLACE YOUR HAT.

Tilley Warranty/Repair Claim Form please complete Form and send with washed hat to the address on the Form.

Petzl NAO firmware upgrade.
As with all modern technology, it is best to keep the operating system up to date. Petzl have just released an updated version of the firmware for the Petzl NAO Headlamp and have recommend that you install it.

This update will:

• Preserve the battery in case of accidental operation of the lamp
• Improve performance in low temperatures
• Correct minor bugs
• Automatically recommend future updates of the firmware.

This update will NOT affect the personal settings and profiles already created

The update is a two stage process
First download and install on your computer, the latest version of the "OS by Petzl" software, click here.

Next connect your Petzl NAO lamp to your computer via the USB cable. You will be guided by the application and offered the update to the firmware of your Petzl NAO lamp. The procedure takes only a few minutes.